FAQ'S, Terms and Conditions:
We sell over 30,000 products and new products come out every week. As no two orders are the same, varying in product brand and printing requirements, we quote on the individual job and don't display online pricing on our website. If you would like a quote on any product contact us for our best price.
How do I know what size to order?
To help you select the right garment size, we can send you the sizing chart and instructions on how to get that perfect fit.
Can I cancel my order?:
You have the right to cancel your order, however as we try to process your order as fast as possible. Any order that has been approved to move beyond the quote faze will incurr a $150.00 cancellation fee, plus film/template set-up cost, + GST if the order is cancelled.
Note: if the order is in production, it cannot be altered or cancelled.
To Proceed With Your Order We Will Need The Following:
1. Your instructions in writing by email or post, under no circumstances are we able to accept verbal orders.
2. We will require your artwork in EPS format and a sample proof will be produce for your approval.
3. An electronic proof of your Design will be sent to you by e-mail for your approval. As soon as we have your artwork approval, we will then schedule the order for production.
4. Approval of the artwork proof shall constitute acceptance of all the terms and conditions contained herein.
All delivery cost will be charge to the customer. We use Australia Post eParcel, DHL and Fastway Couriers.
Eastern States metro area (4 to 6 days)
Perth Metro Area (1 to 2 days)
Rural and Regional areas can take up to 7 days.
Do products have to be branded?
No, we can supply blank products, their are no minimums on unbranded products.
Please contact us regarding our Sample Policy.
Garments/Products Color Variations:
The colour of the items may vary slightly dependent on the settings on your monitor. So please select carefully as we do not exchange or credit items based on slight colour variations.
Note on Branding:
Please note that when screen printing & embroidery takes place, all items are loaded onto the machine by hand. When loading these machines it is impossible to get the branding in exactly the same position every time, there fore there will be a slight differences in the branding position.
Artwork Setup Charge:
Imposed by Bodimasta Promotions is an administrative charge to cover the cost of production of films/templates for printing or digitizing set-up for embroidery, and does not give the purchaser ownership of any film positives/artwork or production materials used on the job. For orders 10 units or less a repeat setup of $35.00 will apply. (manufacturers surcharges on small orders and freight charges)
Want something unique? Then take advantage of our indent/custom made to order:
Can't find the design or the color that you want? Every item on our website can be custom made to order, this is your opportunity to get really creative. Custom-made/Indent service is our most versatile product range, offering you complete customisation limited only by your imagination! custom-make the garments in your Team or School colors.
Consider these ideas when customising your clothing or promotional items. Provide us your initial ideas, choose your colours, choose decoration options & positions, or provide us with a sample and we can reproduce the garment for you, turnaround for indent service is 12 to 14 weeks, so plan ahead.
SALES CAREER OPPORTUNTIES:
We are always seeking enthusiastic, creative sales people. If you would like to work with fun people, earn whatever you want (we do not cap our sales people) and have time for fun and family... then email us your resume! BODIMASTA Promotional Products has vacancies for experienced commission Sales Executives, part-time, casual or full time positions. Be your own boss, set your own hours, high commissions, repeat business, support and much more. Work from home, and join our team. "Perfect for mothers with kids in school, students or a second job.