FAQ'S, Terms and Conditions:
Our Mission Statement:
To be recognised as a leader in our industry that exceeds customer expectations, listening to you, the customer and supplying on those requirements with the highest level of integrity, honesty, service and price, making Bodimasta Promotions the company of choice.
Can a Sales Representative come out and visit me?
Absolutely, our representative would be happy to visit you at your convenience. Email or call Jim 0411 83 88 00 to schedule an appointment.
We accept Electronic Funds Transfer (EFT) Company and Cheques.
The difference between indent and local suppliers:
Indent products are sourced and printed offshore and usually takes 10 to 12 weeks from artwork approval. Local suppliers are sourced within Australia lead times are usually 1 to 3 weeks from artwork approval.
Is there a minimum order?:
Majority of our products have a minimum order quantity and this will vary depending on the product.
For urgent orders within 7 to 10 days:
We have a range of products that can be completed within the deadline. There may be a Rush Charge fee. Give us a call to discuss your needs.
Due to to the high cost of providing samples we have a few policies in place.
We recommend that you browse through our website, obtain all revevelant pricing before requesting for samples. If you are happy with the quote and would like to proceed witht the order, but would like to feel the quality of the item.
1. Samples will need to be returned within 14 days in original packaging, stain free, or will be charged to your Account.
2. On the off chance that you require samples in a specific size or colour that we don not have in stock, if we have to do a special order for you, these samples will need to be paid in full and are non-returnable unless an order is placed.
For clients with 20+ employees, Bodimasta can conduct a sizing day at your workplace to allow employees to try on.
How do I know what size to order?
To help you select the right garment size, we can send you the sizing chart and instructions on how to get that perfect fit.
Can I cancel my order?:
You have the right to cancel your order, however as we try to process your order as fast as possible. Any order that has been approved to move beyond the quote faze will incurr a $150.00 cancellation fee, plus film/template set-up cost, + GST if the order is cancelled.
Note: if the order is in production, it cannot be altered or cancelled.
Garments is individually folded and are bulk packed free of charge. If you require each garment bagged separately, you will be charged $1.00 per garment.
All delivery cost will be charge to the customer. We use Australia Post eParcel, DHL and Fastway Couriers.
Eastern States metro area (4 to 6 days)
Perth Metro Area (1 to 2 days)
Rural and Regional areas can take up to 7 days.
Do products have to be branded?
No, we can supply blank products, their are no minimums on unbranded products.
Artwork Setup Charge:
Imposed by Bodimasta Promotions is an administrative charge to cover the cost of production of films/templates for printing or digitizing set-up for embroidery, and does not give the purchaser ownership of any film positives/artwork or production materials used on the job. For orders 10 units or less a repeat setup of $35.00 will apply. (manufacturers surcharges on small orders and freight charges)
Word of Mouth Advertising is our favourite means of developing new business. 95% of our business comes from referrals. If you are happy with our services, prices and turnaround time please tell your friends. If you refer our services and we establish a job with that business, we'll give you a $50 credit to say thanks. You can put it towards any of our products or services. It's just another way we give more, so you get more.