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FAQ'S, Terms and Conditions: 

Price Beat: You want our best price we can deliver, as a market leader we guarantee we will beat any genuine written quote like for like.  We offer discounts to schools, clubs and non profit organizations. Terms and Conditions apply. The prices on our website does not include GST.

Our Payment Terms:
1. New Clients: Placing orders without a purchase order, a 50% deposit is required, prior to the order being accepted. 
2. Discounted or Sales Items, Full Payment is required before the order is dispatched.
3. Wholesales pricing a Purchase Order is required or a 50% deposit on placement of order.

Note: Failing to pay on time will result in your account being placed on Stop Supply and all future orders will be put on pre-paid.
We accept Direct Deposit or Visa/Master Card (1.7%) Our payment details is on the invoice.

Can I cancel my order?:
You have the right to cancel your order, however as we try to process your order as fast as possible, your garments from our manufacturer might be shipped already, in this case there is a cancellation fee. Any order that has been approved to move beyond the quote faze will incurr a $150.00 cancellation fee, plus film/template set-up cost, + GST if the order is cancelled.

Australia Wide Delivery:
We can deliver your order to Adelaide, Canberra, Darwin, Queensland, Sydney, Perth and have decorations suppliers in these cities.

Sample Policy:
Due to the misuse/abuse of our sample policy over the years, we no longer are sending out free samples. We recommend that you browse through our website, obtain all relevant pricing and product details before requesting for samples. If you are happy with the quote and would like to proceed with the order, but would like to feel the qualtiy of the item, we would be happy to arrange samples for you.

1. Sample must be purchased at the quoted price, plus relevant freight cost. "if the request sample is in stock, there will no charge".

2. Samples may be returned for a credit or can be use as part of your order, but not a refund, however credit is not applied to freight cost.

3. Multiple samples from different clothing brands has a handling and delivery fee of $17.00 + gst, plus all revelant freight cost.

4. Samples will need to be returned within 14 working days, samples returned outside of our terms will not be accepted, an invoice will be issue.

5. Customers are responsible for all freight cost for samples delivered & returned to us.

How do I know what size to order? 
To help you select the right garment size, we can send you the sizing chart and instructions on how to get that perfect fit.

What is the Production Time?
1. New Orders Set-Up is required: from 3 to 4 weeks to dispatch
2. Repeat Orders with Branding 7 to 14 working days

3. Unbranded Garments 24 to 72 hours to dispatch

Certain products are available at a faster turnaround time, please contact our sales team if you have a specific deadline.  We will do whatever it takes to accommodate any reasonable request.

Need your garment order within a week?
No problem, rush services are available from $70.00, and any extraordinary expenses incurred (Example: air bags, rush charges) will be passed onto the client. Most orders are completed within two weeks or less from artwork approval/signoff. 

We ship your goods in the most economical way. We cannot be held responsible for lost parcels or delayed by freight carriers or by acts of God. Insurance is available at 4.5% of order. Please feel free to use your own freight company.

What is the minimum order for garments that I can order?
We have low minimum quantities, and prices do vary depending on the items, the quantity of the order etc. For Stock Range Garments the minimum order is only 10 unit, for custom made garments which are made from one of our existing patterns, the minimum quantities is 25 to 100 units and can be made up of variety of sizes, don't forget to ask us for our sizing chart, to get that perfect fit. 

When placing your order for garments, always order spares for backup, the new staff etc. prices on branding and products are base on quantity being ordered, the bigger the order the bigger the discount.

A electronic proof of your Design will be sent to you by e-mail for your approval. Approval of the proof shall constitute acceptance of all the terms and conditions contained herein. 

Do products have to be branded?
No, we can supply blank products, their are no minimums on unbranded products. 

Return of Goods:
All goods remain the property of Bodimasta Promotions until invoice are paid in full. All claims/Returns must be made within 14 day. Claims/returns without RA number and form will not be processed. Decorated goods cannot be returned for credit or claim.

Garments/Products Color Variations:
The colour of the items may vary slightly dependent on the settings on your monitor. So please select carefully as we do not exchange or credit items based on slight colour variations.

All quotes are valid for 30 days.

How to receive a quote:
Browse over our website. If you are interested in any of our products, get in touch with us, Via the Online website, Request a quote, phone or email us. Once you have completed your product search and you would like to receive a quote. We will need to know the following.
1. The product name and product code 2. The required quantity 3. The date the product is required 4. Email us your artwork

To Proceed With Your Order We Will Need The Following:
1. Your instructions in writing by email or post, under no circumstances are we able to accept verbal orders.
2. We will require your artwork in EPS format and a sample proof will be produce for your approval.
3. As soon as we have your artwork approval, we will then schedule the order for production.

Note on Branding:
Please note that when screen printing & embroidery takes place, all items are loaded onto the machine by hand. When loading these machines it is impossible to get the branding in exactly the same position every time, there fore there will be a slight differences in the branding position.

Artwork Setup Charge:
Imposed by Bodimasta Promotions is an administrative charge to cover the cost of production of films/templates for printing or digitizing set-up for embroidery, and does not give the purchaser ownership of any film positives/artwork or production materials used on the job. For orders 10 units or less a repeat setup of $35.00 will apply. (manufacturers surcharges on small orders and freight charges)

Want something unique? Then take advantage of our indent/custom made to order:
Can't find the design or the color that you want? Every item on our website can be custom made to order, this is your opportunity to get really creative. Custom-made/Indent service is our most versatile product range, offering you complete customisation  limited only by your imagination! custom-make the garments in your Team or School colors.

Consider these ideas when customising your clothing or promotional items. Provide us your initial ideas, choose your colours, choose decoration options & positions, or provide us with a sample and we can reproduce the garment for you, turnaround for indent service is 12 to 14 weeks, so plan ahead.

Artwork Requirements:
To avoid additional fees, all digital artwork must be provided in Vector formats, such as Adobe Illustrator (ai or eps) and fonts converted to curves or outlines.

Order Fullfillment:
Due to the manufacturing process, a 2% above or below the quantity ordered is acceptable as full shipment & will be bill accordingly.

I don't have a logo/design as artwork for my order:
We can help, our staff can create/redraw a logo for you base on your ideas & sketches, however there is a charge for this service. Email us your sketches for a quote

We are always seeking enthusiastic, creative sales people. If you would like to work with fun people, earn whatever you want (we do not cap our sales people) and have time for fun and family... then email us your resume! BODIMASTA Promotional Products has vacancies for experienced commission Sales Executives, part-time, casual or full time positions. Be your own boss, set your own hours, high commissions, repeat business, support and much more. Work from home, and join our team. "Perfect for mothers with kids in school, students or a second job.



































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