Frequently Asked Questions

Order Procedure
If you would like to go ahead with an order, please email your official Purchase Order detailing your exact requirements. We will at that point require your artwork if printing is required.

Payment Terms
1. New Clients: as a new Client your terms of payment are prepaid for the first (SIX) transactions.

2. For our current Clients, our payment terms is Strictly 7 Days.

3. For orders over $7000.00 we will require a 50% deposit and the balance before order is dispatched.

We accept payment by all major Credit Cards (VISA or Master Card). A 2% surcharge will be applied with all credit card payments. Payment may also be made by cheque or bank transfer

What will it cost me?
The final price of your items will depend on the quantity you order, the location and number of branding positions, embroidery stitches, screen print colors, and setup fees. The per item price will go down when you order in bulk and it will increase with what you put on the item. Note: the most cost effective breaks starts at 25, 50 etc.

What is the Production Time?
For Stock items normal production time is two to three weeks approximately from artwork approval, signed artwork and receipt of deposit. Rush service is available. However, certain products are available at a faster turnaround time, please contact our sales team if you have a specific deadline.

Need your garment order within a week?
No problem, rush services are available from $50.00, and any extraordinary expenses incurred (eg. air bags, rush rates) will be passed onto the client.

What is the minimum order for garments that I can order?
We have low minimum quantities, and they do vary depending on the item, for Stock Range Garments the minimum order from 1 to 100, and 100 per style for Custom Made garments which are made from one of our existing patterns. The minimum quantities can be made up of variety of sizes, don't forget to ask us for our sizing chart, to get that perfect fit. Minimum order for Promotional Items from 50 to 250 units, email us with your enquiry info@bodimasta.com.au 
 
The quote is calculated by 1) Type of product & the quantity of your order 2) for printing, the number of print positions & colors used for your job 3) for embroidery the cost is calculated by stitch count, we can use up to seven colors. The bigger the order the bigger the discount.

Proof of your Design will be sent to you by e-mail for your approval. Approval of the proof shall constitute acceptance of all the terms and conditions contained herein. Delay on approval of proofs will delay shipment accordingly.

$65.00 for one shirt & embroidery? That sounds kind of steep??
A $65.00 shirt is just hyptothetical, if the price of the item you are trying to order seems high, you might consider ordering extra shirts, you will see a dramatic drop in price by increasing your quantity to the next price break, volume discounts at 10, 25, 50, 100, 250 etc. 

What happens if I cancel my order:
Any cancellation of orders that have already been approved via email, verbal or other written communication, will be charged a cancellation fee, freight cost, re-stocking cost etc.

Can a Sales Representative come out and visit me?
We are more than happy to come out and see you personally however, ordering online will save you money as online orders receive a discounted rate. Personalized service will be charged accordingly.

I don't have a logo/design as artwork for my order:
We can help, our staff can create/redraw a logo for you base on your ideas & sketches, however there is a charge for this service at & 70.00 per hour. Email us your sketches for a quote info@bodimasta.com.au

Bodimasta Promotions reserves the right to amend prices on our website without notice.