FAQ'S, Terms and Conditions:
Our Mission Statement:
To be recognised as a leader in our industry that exceeds customer expectations, listening to you, the customer and supplying on those requirements with the highest level of integrity, honesty, service and price, making Bodimasta Promotions the company of choice.
Word of Mouth Advertising is our favourite means of developing new business. 95% of our business comes from referrals. If you are happy with our services, prices and turnaround time please tell your friends. If you refer our services and we establish a job with that business, we'll give you a $50 credit to say thanks. You can put it towards any of our products or services. It's just another way we give more, so you get more.
To Proceed With Your Order We Will Need The Following:
1. Your instructions in writing by email or post, under no circumstances are we able to accept verbal orders.
2. We will require your artwork in EPS format and a sample proof will be produce for your approval.
3. An electronic proof of your Design will be sent to you by e-mail for your approval. As soon as we have your artwork approval, we will then schedule the order for production.
4. Approval of the artwork proof shall constitute acceptance of all the terms and conditions contained herein.
Can I pay by Credit Cards? No, we are only able to accept Electronic Funds Transfer (EFT) Company Cheque or cash payments.
Can a Sales Representative come out and visit me?
Absolutely, our representative would be happy to visit you at your convenience, we value customer relationships and we make sure our clients are receiving the best service possible. Therefore we offer a personalized service where one of our representatives will be dedicated to you to answer any enquires, and follow through with your order, as well as to assist with any after sale issues that you may have. This way your representative will be familiar with your order history and will be able to cater to your individual needs. We work with our customers to help you save time and money.
We are more than happy to come out and see you personally however, ordering online will save you up to 15% to 30%.
Due to to the high cost of providing samples we have a few policies in place.
We recommend that you browse through our website, obtain all revevelant pricing before requesting for samples. If you are happy with the quote and would like to proceed witht the order, but would like to feel the quality of the item.
1. Samples will need to be returned wighin 21 days in original packaging, stain free, or will be charged to your Account.
2. On the off chance that you require samples in a specific size or colour that we don not have in stock, if we have to do a special order for you, these samples will need to be paid in full and are non-returnable unless an order is placed.
For clients with 25+ employees, Bodimasta can conduct a sizing day at your workplace to allow employees to try on.
How do I know what size to order?
To help you select the right garment size, we can send you the sizing chart and instructions on how to get that perfect fit.
Can I cancel my order?:
You have the right to cancel your order, however as we try to process your order as fast as possible. Any order that has been approved to move beyond the quote faze will incurr a $150.00 cancellation fee, plus film/template set-up cost, + GST if the order is cancelled.
Note: if the order is in production, it cannot be altered or cancelled.
Garments is individually folded and are bulk packed free of charge. If you require each garment bagged separately, you will be charged $1.00 per garment.
All delivery cost will be charge to the customer. We use Australia Post eParcel, DHL and Fastway Couriers.
Eastern States metro area (4 to 6 days)
Perth Metro Area (1 to 2 days)
Rural and Regional areas can take up to 7 days.
Do products have to be branded?
No, we can supply blank products, their are no minimums on unbranded products.
Garments/Products Color Variations:
The colour of the items may vary slightly dependent on the settings on your monitor. So please select carefully as we do not exchange or credit items based on slight colour variations.
Note on Branding:
Please note that when screen printing & embroidery takes place, all items are loaded onto the machine by hand. When loading these machines it is impossible to get the branding in exactly the same position every time, there fore there will be a slight differences in the branding position.
Artwork Setup Charge:
Imposed by Bodimasta Promotions is an administrative charge to cover the cost of production of films/templates for printing or digitizing set-up for embroidery, and does not give the purchaser ownership of any film positives/artwork or production materials used on the job. For orders 10 units or less a repeat setup of $35.00 will apply. (manufacturers surcharges on small orders and freight charges)
We also offer a reseller program for Clubs & New Business, increase your revenue and become a reseller of Bodimasta promotional items and garments. Contact us for more information firstname.lastname@example.org
Want something unique? Then take advantage of our indent/custom made to order:
Can't find the design or the color that you want? Every item on our website can be custom made to order, this is your opportunity to get really creative. Custom-made/Indent service is our most versatile product range, offering you complete customisation limited only by your imagination! custom-make the garments in your Team or School colors.
Consider these ideas when customising your clothing or promotional items. Provide us your initial ideas, choose your colours, choose decoration options & positions, or provide us with a sample and we can reproduce the garment for you, turnaround for indent service is 12 to 14 weeks, so plan ahead.